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microtronx
Joined: 21 Dec 2010
Posts: 10
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 Posted: Tue Aug 13, 2019 1:32 pm Post subject: Installation of 7.7 not possible |
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We have downloaded latest "TsiLang_Source_Setup.zip", unzipped it and run sisetup.exe and it shows welcome screen of installer.
After clicking to Next it throws an exception and windows reports an APPCRASH:
| Code: | Name der fehlerhaften Anwendung: sisetup.tmp, Version: 51.52.0.0, Zeitstempel: 0x2a425e19
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc00001a5
Fehleroffset: 0x0864e302
ID des fehlerhaften Prozesses: 0x2798
Startzeit der fehlerhaften Anwendung: 0x01d551dacd5e6fb5
Pfad der fehlerhaften Anwendung: C:\Users\zorluy\AppData\Local\Temp\is-6K9O1.tmp\sisetup.tmp
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: b7987c17-ce18-460f-b579-a3d6c8f5e426
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
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After clicking to OK the installation is aborted / closed. |
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isiticov
Site Admin
Joined: 21 Nov 2002
Posts: 2142
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| Posted: Tue Aug 13, 2019 4:11 pm Post subject: |
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Hello,
This is strange, may be the file was downloaded incompletely. Please try to re-download it from our web site and re-run the installation. If the problem still exists, please, try to temporary disable anti-virus software running while executing the install EXE, may be it is blocking the installation script. |
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microtronx
Joined: 21 Dec 2010
Posts: 10
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| Posted: Wed Aug 14, 2019 9:46 am Post subject: |
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| isiticov wrote: | Hello,
This is strange, may be the file was downloaded incompletely. Please try to re-download it from our web site and re-run the installation. If the problem still exists, please, try to temporary disable anti-virus software running while executing the install EXE, may be it is blocking the installation script. |
Not working, have tried it with disabled antivirus. After selecting the installation language and clicking to the first NEXT button it crashes on Windows Server 2019. |
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isiticov
Site Admin
Joined: 21 Nov 2002
Posts: 2142
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| Posted: Thu Aug 15, 2019 3:42 am Post subject: |
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| Could you please try the installation on other PC? May be some configuration of this PC's causes this as nobody faced the same problem. |
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