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Installation of 7.7 not possible

 
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microtronx



Joined: 21 Dec 2010
Posts: 10

PostPosted: Tue Aug 13, 2019 1:32 pm    Post subject: Installation of 7.7 not possible Reply with quote

We have downloaded latest "TsiLang_Source_Setup.zip", unzipped it and run sisetup.exe and it shows welcome screen of installer.

After clicking to Next it throws an exception and windows reports an APPCRASH:

Code:
Name der fehlerhaften Anwendung: sisetup.tmp, Version: 51.52.0.0, Zeitstempel: 0x2a425e19
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc00001a5
Fehleroffset: 0x0864e302
ID des fehlerhaften Prozesses: 0x2798
Startzeit der fehlerhaften Anwendung: 0x01d551dacd5e6fb5
Pfad der fehlerhaften Anwendung: C:\Users\zorluy\AppData\Local\Temp\is-6K9O1.tmp\sisetup.tmp
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: b7987c17-ce18-460f-b579-a3d6c8f5e426
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:


After clicking to OK the installation is aborted / closed.
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isiticov
Site Admin


Joined: 21 Nov 2002
Posts: 2162

PostPosted: Tue Aug 13, 2019 4:11 pm    Post subject: Reply with quote

Hello,
This is strange, may be the file was downloaded incompletely. Please try to re-download it from our web site and re-run the installation. If the problem still exists, please, try to temporary disable anti-virus software running while executing the install EXE, may be it is blocking the installation script.
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microtronx



Joined: 21 Dec 2010
Posts: 10

PostPosted: Wed Aug 14, 2019 9:46 am    Post subject: Reply with quote

isiticov wrote:
Hello,
This is strange, may be the file was downloaded incompletely. Please try to re-download it from our web site and re-run the installation. If the problem still exists, please, try to temporary disable anti-virus software running while executing the install EXE, may be it is blocking the installation script.


Not working, have tried it with disabled antivirus. After selecting the installation language and clicking to the first NEXT button it crashes on Windows Server 2019.
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isiticov
Site Admin


Joined: 21 Nov 2002
Posts: 2162

PostPosted: Thu Aug 15, 2019 3:42 am    Post subject: Reply with quote

Could you please try the installation on other PC? May be some configuration of this PC's causes this as nobody faced the same problem.
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SWOne



Joined: 08 Oct 2019
Posts: 2

PostPosted: Tue Oct 08, 2019 10:38 am    Post subject: Reply with quote

Did you ever get this resolved? I am having similar errors on trying to install
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isiticov
Site Admin


Joined: 21 Nov 2002
Posts: 2162

PostPosted: Wed Oct 09, 2019 3:13 am    Post subject: Reply with quote

The problem appears ONLY on Windows Sever platform. Turning OFF the Data Execution Prevention (DEP) system setting fixes this problem. DEP is ON by default on Windows Server platform.
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SWOne



Joined: 08 Oct 2019
Posts: 2

PostPosted: Wed Oct 09, 2019 9:55 am    Post subject: Reply with quote

Beat me to it, I was just going to pop on and update to say this; DEP was our problem
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isiticov
Site Admin


Joined: 21 Nov 2002
Posts: 2162

PostPosted: Wed Oct 09, 2019 10:59 am    Post subject: Reply with quote

Thank you, just posted here in order to help others who may encounter the same problem.
Thank you again for your help.
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